Resources Available in Aurora (2024)

For kids and their families, a trip to the hospital can be frightening. That's why we're committed to providing child- and family-friendly care. At Children's Hospital Colorado on Anschutz Medical Campus, we work closely with you to provide services and resources to help make your experience that much easier.

What to expect when you come to Children's Colorado in Aurora

Depending on the type of visit you have planned, including adoctor appointment or clinic visit, an overnight stay or surgery, being at a hospital can be scary for kids. We also know that for parents, it can be hard to juggle all the details. Whether it's trying to find the doctor's office, knowing where to park, making sure you have all of your child's necessary medical records or preparing for an overnight hospital visit, keeping track of it all can be a challenge. However, we think that the right information before your visit can go a long way in making it easier on everyone.

You're in the best of hands

You can rest assured that you will receive excellent care for your child at Children's Colorado. Our dedication to children and their families is unmatched, and we deliver outstanding outcomes. That's why us one of America’s top hospitals for kids.

We've incorporated family-style conveniences in every aspect of our hospital. From private patient rooms to free sibling child care, our hospital makes it easier on you and your child.

Services available at our hospital on Anschutz Medical Campus

We know that hospital visits, whether for a short appointment or for a longer stay, can be challenging. At Children's Colorado, we provide a range of services to help make your visit more comfortable for you and your family.

If you do not find what you are looking for here, please ask at the Information Desk in our atrium, or call our main number 720-777-1234 so we can help make your visit easier.

Comforting resources and places

Convenient care for complex needs
A home-away-from-home
Let kids play and explore
A place for teens to be themselves
Broadcasting on BBOY45

Convenient care for complex needs

Our Multidisciplinary Clinic, located on the second floor of the East Tower, enhances the ability for multidisciplinary teams to provide coordinated care for children with complex needs. With over 60 clinics, each has specialists, nurses, therapists and other staff dedicated to providing cohesive care for patients with complex needs, all in one location.

Learn more about our Multidisciplinary Clinic

A home-away-from-home

The Family Resource Center provides a home-away-from-home for parents and guardians while a child is in the hospital. Located on the second floor of our hospital on the Anschutz Medical Campus between the Outpatient Pavilion and Conference Center, this private space serves as a respite area for families to relax and recharge. Rooms are available on a first-come, first-served basis.

Learn more about the Family Resource Center

Let kids play and explore

At Children's Colorado, we know it’s important to provide spaces for patients — as well as their families — to play. Throughout our hospital on the Anschutz Medical Campus, we have play areas for patients and siblings, making it easier for families to manage appointments and time in the hospital.

See the list of our play areas and their locations

A place for teens to be themselves

The T(w)een Zone is temporarily closed to help prevent the further spread of the coronavirus. We want to take every precaution we can for our patients, families and team members. We apologize for any inconvenience this causes and appreciate your patience and understanding.

See activities and hours for the T(w)een Zone

Broadcasting on BBOY45

Seacrest Studios is a state-of-the-art, multimedia studio that broadcasts on BBOY45 (channel 45), part of the closed-circuit TV system available to patients, families and visitors. The studio provides a place for kids to be kids – to sing, dance and explore.

Learn about Seacrest Studios and how you can join the fun

Making your visit easier

Chaplains and spiritual care
Spiritual care for people of any faith
See Also
Anschutz Medical Campus Paying for Care at Children's Hospital Colorado Sapphire Pediatrics Pay My Bill
Child life specialists
Help children feel comfortable in the hospital
Clinical social workers
Emotional support for families and children in crisis or during a long hospital stay
Financial services and assistance
Resources and information about medical business and insurance
Healthy hospital initiatives
Empower patients, families and visitors to make healthy choices
Medical translators and interpreters
Help families understand their child’s care in a hospital setting
Palliative care
Reducing suffering, whether it’s pain, nausea or fear
Patient advocates
Liaisons between patients, families and staff to serve and ease tension

Family use areas and amenities

Banking and ATMs

Banking and ATMs

There is one ATM inside the hospital, which is located near the Outpatient Pharmacy on the 1st Floor.
Blood Donor Center

Blood Donor Center

Our Blood Donor Center is located on the 1st Floor of the Administrative Pavilion.
Breastfeeding services

Breastfeeding services

Lactation rooms
Lactation rooms for pumping breast milk are located on each floor throughout the hospital. Mothers have the option of expressing breast milk in their child's room or using one of the lactation rooms, which are equipped with Medela Symphony electric breast pumps.
Milk lab
The NICU has a state-of-the-art milk lab, located adjacent to the entrance of the unit, for storage and preparation of expressed breast milk. Mothers can drop off their milk, which will then be prepared daily and distributed to the bedside nurse for their child's feedings. All other units and outpatient settings also have designated breast milk refrigerators and/or freezers to store breast milk.
Milk bank donation and outreach center
We’ve partnered with Mother's Milk Bank to be a donation and outreach center for the community. This means our milk lab is a drop-off location for families to conveniently deliver their donated breast milk. Please call 720-777-3524 with any questions, or to schedule an appointment to drop off your donated breast milk.
Communication and Wi-Fi

Communication and Wi-Fi

Cell phones
Cell phones can be used throughout the hospital. However, please keep them on silent or vibrate mode when you are around staff or other patients and their families.
Hospital phones
Free telephones for local calls are located throughout the hospital and in each patient room. For local calls outside the hospital, press "9" before dialing the number. For long-distance calls, dial "0" for our operator. Or to directly access your long-distance company, dial the following: Qwest *597; AT&T *598; MCI *599.
Free public phones are also available by the concierge desk, located between the hospital and the Administration Pavilion.
Pagers
Families often are given pagers while their children are undergoing surgery or while they are visiting clinics so they can walk around the hospital, yet still be available to receive reports on their child.
Wireless internet access
We offer free wireless internet access throughout the hospital via the “TCH Family Network.”
Public-access computers
Visitors who don’t have a laptop may use one of several public-access computers in the Melvin and Elaine Wolf Foundation Family Health Library, located on the first floor just past the Boettcher Atrium.
Concierge
Concierge
Concierge service hours
Monday – Friday: 7:30 a.m. – 7:30 p.m.
Phone: 720-777-8029
Email: concierge@childrenscolorado.org
Located on the first floor between the main hospital and the Administrative Pavilion, our concierge is available to do anything that may help reduce stress or ease your burden while you have a child in the hospital.
How our concierge works
We are happy to find you a hotel nearby, order take-out food or provide seasonal discounted tickets (when available) to places like Elitch Gardens, Water World, Copper Mountain and the Denver Aquarium.
Complimentary concierge services include:
Helping with administrative requests
Handling dry cleaning
Employing courier services and helping with mail
Sharing local shopping options
Locating religious institutions
Making dining reservations
Ordering flowers and gifts
Organizing travel, lodging and transportation
Providing discounted tickets to a variety of activities
Dining

Dining

Fresh Marketplace cafeteria
Open Monday through Friday from 6:30 a.m. – 7 p.m., the cafeteria is located on the first floor. You can choose from a variety of healthy and kid-friendly food including wood-fired pizza, fresh pasta, made-to-order deli sandwiches, a salad bar, and more.
24/7 Station
The 24/7 Station, also located on the first floor, is open around the clock for a quick lunch, anytime snack or midnight craving.
Espresso and gelato bar
Kids and grown-ups alike will enjoy special treats and pick-me-ups from this quick-serve bar, located just inside the hospital entrance. It’s open Monday through Friday from 6 a.m. – 5:30 p.m.
Room service
To place your order, use your room phone to call extension 7-6232, and your food will be delivered within 45 to 60 minutes. Room service is available from 7 a.m. – 8 p.m. daily for inpatients.
If your child’s doctor has prescribed a modiﬁed diet, or if food allergies are a concern, the room service operator will assist you in selecting appropriate food items. Guest trays can be purchased for $8.50 per tray.
Vending machines
Vending machines with snacks and beverages are located next to the Fresh Marketplace and on each patient floor near the elevators.

See Also
Online Bill Pay
Gift shop

Gift shop

The gift shop is located on the first floor, on the east side of the Boettcher Atrium.
Gift shop hours
Monday – Friday: 8:30 a.m. – 7 p.m.
Saturday and Sunday: 9 a.m. – 5 p.m.
Note: For the safety of our patients, latex and rubber balloons are not allowed; only mylar balloons are permitted. Please check first with the child’s nurse or care team member before bringing or sending food, flowers, plants or other toys, as some units have specific restrictions.
Order by phone
Contact us by phone at 720-777-6316 for help finding and delivering a gift to a patient's room.
Cheer cards and greetings

Cheer cards and greetings

If you are unable to visit in person, here are some ways to stay in touch with a child or family while they’re here:
Cheer cards
Send a personal greeting right to a patient's room using our cheer cards. Just choose your card, personalize your greeting, and our volunteers will print and hand-deliver it for free.
Send mail to patients
Please address your mail to the address below. Mail arriving after the patient leaves the hospital will be forwarded to their home address:
Patient's full name and room number
c/o Children's Hospital Colorado
13123 East 16th Avenue
Aurora, CO 80045
Send gifts from the gift shop
Send balloons (mylar only), flowers and other gifts through our gift shop. You can stop by in person or order gifts over the phone by calling 720-777-6316.
Make a call
To reach the child’s room, call our main line at 720-777-1234 and ask to be transferred to the child's room number.
Exercise and wellness center

Exercise and wellness center

The Anschutz Health and Wellness Center is now open Monday through Friday, 5 a.m. to 8 p.m. and Saturday and Sunday, 7 a.m. to 2 p.m. A reservation is required 24 hours in advance. Please call 303-724-9355 to make a reservation. Face coverings are required at all times.
Library
Family Health Library
The Family Health Library is designed especially for patients and their families. Staffed by a professional librarian, we have a large collection of books on health-related information, parenting, learning disorders, as well as behavioral and developmental issues.
Library hours and information:
Monday – Friday: 9 a.m. – 3:30 p.m.
Saturday and Sunday: Closed
Phone: 720-777-6378
Email: Family.Library@childrenscolorado.org
If you would like to request medical information to be gathered for you by our librarian, please email us. We can mail or email information you’ve requested.
Library services include:
Help from a professional librarian
Information from trusted medical sources
Books on health and parenting
Age-appropriate books for children and teens to learn about their health or condition
Fun books and magazines for all ages
Computers with internet access and free printing
Free photocopying, scanning and faxing
Please note that we will only allow one family at a time to help ensure social distancing and keep everyone safe during COVID-19.
Pharmacy
Pharmacy
Children's Colorado's new Outpatient Pharmacy is now open at our hospital on Anschutz Medical Campus. The pharmacy is available to fill prescriptions for both outpatients and families who are being discharged from the hospital.
Outpatient Pharmacy hours of operation:
Monday through Friday:
8 a.m. to 8 p.m.
Saturday:
9 a.m. to 5 p.m.
Sunday:
9 a.m. to 1 p.m.
The Outpatient Pharmacy is closed on the following holidays:
New Year’s Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Contact us
You can reach the Outpatient Pharmacy by calling720-777-8550
Download a list of pharmacies close to Anschutz Medical Campus (.pdf)
Private patient rooms

Private patient rooms

All inpatient rooms are private and can accommodate a child and two parents overnight. Having both parents nearby helps reduce your child's (and your) anxiety during their hospital stay. These spacious, comfortable rooms allow your family more privacy and help speed recovery.
Amenities
Each room features extra-deep, fold-out sofa beds that accommodate two people. The built-in beds have ample storage below and behind the sofa. Adjacent end tables also provide additional storage.
Parents will find a built-in desk for computer use, a tack board for personalizing your room with photos and cards, a colorful wardrobe cabinet and lockable storage. Each room also includes a private bathroom with a tub, shower and storage for toiletries.
Entertainment
Every room has its own plasma screen TV that provides access to on-demand movies, video games, internet and cable.
Mountain views
Bathed in natural light, you will feel connected to the healing power of our beautiful Colorado environment. We hope these extra amenities help your child heal quickly and make you feel more comfortable and relaxed during your visit.
Safety Store

Safety Store

Located inside thegiftshop, theSafety Storeoffers a variety of injury-prevention products to help keep your kids safe – from car seats and helmets, to fire extinguishers and child-proofing necessities. All proceeds support our community-based injury prevention outreach initiatives.
Ambient MRI

Ambient MRI

We know that a visit to the hospital can be overwhelming and even scary at times – especially when a childhas toundergo a magnetic resonance imaging (MRI) test in a big, loud machine. That’s why our hospital features an MRI machine that makes the testing experience more pleasant and less stressful for kids.

To create a calming environment for each child’s MRI, the patient gets to select the lighting, music and visual design that he will see and hear during the test. After choosing from a variety of theme options on a touch-screen, the ordinary white room is transformed into a fun and colorful experience with themes from the jungle, ocean, cartoons and more.

This unique MRI experience calms the child and reduces the need for sedation, which leads to less anxiety and more accurate results if the child is still and relaxed.
Red wagons and wheelchairs

Red wagons and wheelchairs

Red wagons and wheelchairs are available for families to transport kids around the hospital. You'll find them in the Boettcher Atrium, on the first floor between the main entrance to the hospital and the entrance to the Outpatient Pavilion.
Call the main number at 720-777-1234 to see if any red wagons or wheelchairs are available or ask the Information Desk to have one brought to you.
Please be considerate of other families by returning wagons to the main lobby when you are finished. If your child is in isolation, we ask that you not use the wagons.
Respite areas and gardens

Respite areas and gardens

It is important for your health and well-being to take an occasional moment away for solitude, reflection, prayer or meditation. Our park-like campus offers several places to get a breath of fresh air.
The peaceful Garden of Hope, complete with a walking maze, is located just outside the Chapel on the first floor. There is also a family courtyard located outside the cardiology waiting area on the third floor, and the outdoor eating area just outside cafeteria provides plenty of room for kids to run around.
In addition, there are quiet spaces at the end of every inpatient floor. Please feel free to step away, take a break and experience the beautiful views of our Colorado landscape.
Valet parking

Valet parking

Free valet parking
Free valet parking is available for patients and parents from 7 a.m. – 6 p.m., Monday through Friday, at the main entrance to the hospital.
Note: If you are unable to retrieve your car before 6 p.m., you may present your valet parking stub to the security officer located at the main information desk to claim your keys.
Volunteers
Volunteers
Volunteers have a variety of roles in our hospital, including those who:
Spend time with patients, visiting and playing
Bring specially-screened dogs to provide animal-assisted therapy for the Prescription Pet Program
Greet newly admitted patient families upon their arrival and introduce them to the hospital's many amenities
Perform administrative duties important to the hospital’s day-to-day operations
Participate in theJunior Volunteer Program (teens ages 13 to 18 years old work in a number of departments and support fundraising activities)
Staff the gift shop and La Cache
Help fund special equipment, facilities and programs for the patients of Children's Colorado (Chapter Volunteers are very active in fundraising events throughout the year)
If you would like to apply to become a part of our volunteer program, please fill out ourvolunteer application formand submit it online. Phone: 720-777-6887